R&G HENRY LIMO Cancellation Policy:
Cancellation prior to pick-up to minimize cancellation fees must exceed 24 hours
Cancellation fee is based on pick up location and the time your reservation is cancelled:
All Specialty Vehicles (Limousines)
Cancellations that occur in less than these time frames will result in a charge of the base fare plus any applicable tolls. For pick-ups within a 60 mile radius of Midtown NYC, the base fare will be calculated as the fare from the pick-up location to Midtown NYC.
Additionally, in the event the reserved base fare exceeds $200.00 (U.S. equivalent), the minimum cancellation fee is 20% of the base fare irrespective of when the reservation is cancelled. For special events and/or specialty vehicles, the cancellation fee is 80% if cancelled after the reserve date, and 100% if cancelled within 2 weeks of the event date. Any change to a reservation that occurs at less than the time frames or other stipulations set forth above will be deemed to be a cancellation of the original reservation and will result in the imposition of the applicable cancellation fee.
R&G HENRY LIMO reserves the right to charge the entire base fare in advance at the time the reservation is made. In the event of a cancellation, R&G HENRY LIMO reserves the right to withhold that portion of the base fare not charged as a cancellation fee for a period of up to 60 days following the date of the scheduled service date.
The cancellation and other fees set forth above also apply in the event the passenger is not available for his/her scheduled pick-up.
R&G HENRY LIMO Privacy Notice:
What information do we collect?
We collect information from you when you register on our site or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (Your information helps us to better respond to your individual needs)
- To improve our website (We continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (Your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others or ours rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.